Valid from 25.05.2018
This Privacy Policy assists you as a customer of Jøtul (both as business and consumer customer), as well as user of jotul.com, to understand which Personal Data we collect, why we collect Personal Data, how we use Personal Data, and the data privacy rights you have as a user of jotul.com.
The Jøtul Group agrees that the processing of personal data on jotul.com complies with the General Data Protection Regulation (GDPR) and the European Data Protection Act.
Controller Jøtul AS is a Norwegian legal entity with company registration number 989519247, hereinafter referred to as "Jøtul"/“we”, owns jotul.com and will as controller process your personal data as further described below.
Jøtul AS collects personal data for Leads, Guarantee, Troubleshooting or Support, and Cookies on our websites. Personal Data is defined as any information relating to an identified or identifiable natural person.
Any processing of Personal Data by Jøtul AS is conducted in accordance with applicable data privacy legislation. Each online service limits the collection of personal data to what is strictly necessary and is processed according to secure protocols.
We will collect and process the following Personal Data when you request a quote for leads:
You can also choose to inform about when you intend to have your product installed, and upload images that you want to show the dealer.
The legal basis for the processing of these personal data is GDPR article 6.1, letter a.
We will collect and process the following Personal Data when you register a product for guarantee purpose:
The legal basis for the processing of these personal data is GDPR article 6.1, letter b.
We collect information you send to us when contacting us via webmaster@jotul.no.
The legal basis for the processing of these personal data is GDPR article 6.1, letter a.
This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Cookies are small text files that can be used by websites to make a user's experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Your consent applies to the following domains: jotul.com.
Your current state: Allow all.
Your consent ID: BBrOYtgeE0kH8rOlYafGERh9jtxRIq59/gBlXg6XxCPJGR/uUmia4A==Consent date: Thursday, May 28, 2026 at 02:33:32 PM GMT+2
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Cookie declaration last updated on 10.05.2026 by Cookiebot.
The personal data collected through cookies on jotul.com is not transferred to any third parties.
The legal basis for the processing of personal data collected through cookies is GDPR article 6.1, letter f.
In relation to our pages in social media and similar communication channels we may collect anonymized statistics on user behaviour. For the use of these platforms, the platforms privacy policy applies.
Personal Data collected for leads are used in the following ways:
To contact you for an offer or to book a time for a quote.
Personal Data collected for Leads are stored for up to 12 months.
Personal Data collected for guarantee are used in the following ways:
The purpose of the registration is to provide you as a consumer with extended warranty. For us, the intention is to improve our products and services. Therefore, we also ask you to agree to participate in our customer survey. The information about you as a consumer is based solely on data entered in the form by you.
Personal Data collected for guarantee are stored for up to 28 years.
We may process your Personal Data and usage logs when you submit a request for troubleshooting or support for your use of jotul.com. Such Personal Data and usage logs are not used for any other purposes than to provide you with the requested support or troubleshooting.
Personal Data collected for troubleshooting or support are stored until the error has been corrected and not further than 2 months.
Personal data collected through cookies are used to improve website functionality, analyse traffic, personalise content and advertisements, and provide social media features.
In relation to our pages in social media and similar communication channels we may collect anonymized statistics on user behaviour. For the use of these platforms, the platforms privacy policy applies.
We may utilise external data processors to assist us in processing your Personal Data for cloud solutions and technical support. Jøtul AS remains responsible for such use of data processors and shall only use data processors who satisfy our requirements for secure processing of Personal Data and are subjected to contractual safeguards pursuant to applicable data protection legislation.
Any processing by data processors is subject to a data processing agreement and is carried out only after documented instructions from the Company.
Jøtul AS utilises Vercel solutions for leads and guarantees.
Jøtul AS utilises Frontkom technical support in Norway for leads and guarantees.
Personal Data collected by us are shared with Jøtul dealers for Leads.
The personal data collected through cookies on jotul.com is not transferred to any third parties.
When you provide us with personal data on jotul.com, they are stored in our server environments operated by Vercel.
Frontkom has entered into a data processor agreement with Jøtul AS that states data security, operating practices, access levels, backup, storage time and deletion of personal data.
When providing us with your Personal Data, you may request access to your Personal Data, as well as information on how we process your Personal Data. You may also request rectification, erasure and restriction of the processing, as well as to have your Personal Data exported in a structured, commonly used and machine-readable format (data portability).
If our processing of Personal Data is based on your consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
Requests pursuant to the above rights may be submitted to webmaster@jotul.no.
If you are of the opinion that Jøtul AS has failed to comply with your rights as a data subject, you may file a complaint with your applicable data protection authority.
Jøtul AS reserves the right to adjust or change this Privacy Policy and notify you of such changes before they are implemented. By continuing to use jotul.com after changes have been published, you accept the updated Privacy Policy.
